Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Social Perceptiveness
Understanding people's reactions.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Speaking
Talking to others.
Coordination
Changing what is done based on other people's actions.
Service Orientation
Looking for ways to help people.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Active Listening
Listening to others, not interrupting, and asking good questions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Writing
Writing things for co-workers or customers.
Active Learning
Figuring out how to use new ideas or things.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Persuasion
Talking people into changing their minds or their behavior.
Instructing
Teaching people how to do something.
Mathematics
Using math to solve problems.
Management of Personnel Resources
Selecting and managing the best workers for a job.
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